(1 May 2020)
IMPORTANT. Please read these terms and conditions carefully, because this document describes the Conditions (the ‘Conditions’) upon which Acrylicool (‘Acrylicool’/’We’/’Us’/’Our’) makes a contract with you as a customer (‘The Customer’/’You’/’Your’/’Yourself’) for the sale of our product(s) (the ‘Product’/’Goods’).
1.1. Conditions mentioned here apply to all offers of ‘Acrylicool’ and to all agreements with Customers of ‘Acrylicool’.
1.2. Unless it is an explicit exception, others than these Conditions are not legitimate.
1.3. We maintain that, by confirming Your order, you unreservedly accept Our general conditions of sale, having read them. Conditions are important to You and Acrylicool as they have been designed to protect. Your rights as a valued Customer and to protect Our rights as a business and to create an understanding between us.
2. Ordering and realisation of an agreement
2.1. Orders can be placed online via the Acrylicool website www.Acrylicool.com, per e-mail, WhatsApp, Facebook, and telephone.
2.2. We are authorised to refuse orders below a certain order value or to calculate extra charges for these orders. Further, we have the right to ask The Customer to make a prepayment.
2.3. If it is not possible for Acrylicool to accept an order for a certain product, no matter the reason, Acrylicool will try to deliver a comparable Product regarding price and quality. The order will be accepted after agreement has been reached.
2.4. When you place an order to buy a product from Acrylicool, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send email confirmation to you that we have dispatched your goods (the ‘dispatch confirmation email’). It is the customer’s responsibility to save a copy of and/or print these emails for future reference.
2.5. Any products in the same order that are not included in the dispatch confirmation email do not form part of this offer. If there is no official agreement, Acrylicool reserves the right to change prices and other conditions
3.1. The prices on the Acrylicool website are the actual prices. Prices of Goods in mailings can deviate because of price changes that have been carried through after sending the mailings.
3.2. If there is no official agreement, Acrylicool has the right to change prices and other conditions.
3.3. All prices include costs of packaging and VAT, and exclude costs of transport, shipping and legal contributions unless mentioned differently. Per order, a flat shipping fee of €6,95 will be calculated for NL.
3.4. Acrylicool is authorised to carry through changes in taxes and costs, also after realising an agreement.
4.1. Acrylicool determines the manner of transport and the transporter. All orders will be delivered at the entered delivery address.
4.2. Acrylicool has the right to deliver orders partly. There are no extra costs for partly deliveries or later deliveries.
4.3. Despite all carefulness regarding deliveries, it might happen that Your order is delivered incomplete. If this is reported by The Customer in seven days after (partly) receiving the Goods, the order will be replenished or placed a second time at the expense of Acrylicool.
5.1. Payment takes place per credit card, paypal, prepayment, or on other conditions as described on our website.
5.2. In some special cases, Acrylicool has the right to refuse a certain payment method. In that case it will be communicated to The Customer and the order will be shipped after The Customer’s prepayment has been received and approved by Acrylicool.
5.3. It is not allowed to settle a purchase with a debt-claim on Acrylicool, unless this is yet agreed in letter.
5.4. Paying in advance is only possible per bank account.
5.5. After exceeding the payment term, The Customer is indebted to pay the legal interest and all legal and non-legal collection costs. Acrylicool can then postpone the following of obligations or dissolve the agreement in letter.
6. Property restriction
6.1. Delivered Goods will stay the property of Acrylicool until all payment obligations have been fulfilled by The Customer.
6.2. Acrylicool is irrevocably authorised to take the Goods back if these still are the property of Acrylicool.
7. Sale and return period and returns
7.1. The Customer can return the Goods delivered by Acrylicool in fourteen working days after receiving in the original package, accompanied by a copy of the original invoice and a report of the reason of return.
7.2. In case the Goods are unused and returned in time and correctly, Acrylicool will refund the purchase amount excluding the shipping costs. Goods are refunded within 14 days.
7.3. Goods delivered by Acrylicool that are not been returned in the sale-and-return period of 30 working days (Voluntary Returns), as described in 7.1, the purchase will be regarded as final.
7.4. In addition to their statutory rights, customers may return items within 14 days of the date they received the item without giving any reasons. Consumers who voluntarily return items but do not wish to use the Returns Service provided by Acrylicool, do so at their own risk.
N.B.: Your right to return items voluntarily does not affect your Right to Cancel, or your statutory rights.
7.5. The following categories of Goods are excluded from the right of return from the moment the package has been opened:
custom-made items tailored to the Consumer’s own specifications, or items personalised in any way.
7.6. If you wish to return your Goods or Items please utilise your nearest Post Office, alternatively you can call or email Acrylicool Customer Service. Any Goods or Items returned are at the cost of the customer.
7.7. In order to exercise their right to return, the customer is not required to return the goods within the cooling off period, but must inform Acrylicool in writing/another durable medium of their intention to withdraw from the contract within this time limit.
7.8. If the goods are unused and returned, Acrylicool will refund the purchase amount including shipping costs. Goods are refunded within 14 days.
7.9. If you wish to return your goods, please use the facilities at your nearest post office. Alternatively, you can call or email Acrylicool Customer Service team and use our collection service. Goods are returned at the customer’s expense.
7.10. When returning your goods, please enclose a completed returns form, which is delivered with your goods or can be downloaded from our website. On this form you must tell us what action you wish us to take, e.g. refund, etc.
7.11. To help improve our products and services, it would help us if could detail the reason why you wish to return your item(s), but this is not obligatory. Please also enclose a copy of the original invoice, if available.
7.12. If you:
-Paid by credit/debit card, we will make a credit note and refund the amount back to your credit/debit card.
-Paid in advance, we will make a credit note and refund the amount back to your bank account.
-Have not paid yet, we will make a credit note to stand against it.
Please note: any provisions mentioned in the “14-day trial period” do not affect your statutory right to withdrawal.
8.1. Acrylicool warrants the quality of its delivered Goods during 24 months after delivery.
8.2. Warranty claims should be made within fourteen days after discovering the deficiency and should be guided with a short description of the deficiency and a copy of the original invoice.
8.3. Acrylicool will repair the deficiency, subject to 8.2, free of cost or replace it (to be decided by Acrylicool). However, the warranty does not include extra costs such as sometimes necessary services. In case the Goods are older than one year and it is not possible for Acrylicool to repair, or the concerning Product(s) is/are not in stock anymore, Acrylicool will offer the possibility to buy the replacing Goods for an amount of 50% of the retail price, or an exchange of goods to the value of 50% of the original purchase price, E&OE (errors and omissions excepted.)
8.4. The warranty does not account in the following situations:
– product has NOT been sufficiently protected against transporting damage during the return.
– there have been made modifications to the Product
– deficiencies which originate from wrong or incorrect use, such as ignoring the accompanying manual.
– the deficiency originates intentionally or because of a severe lack of attentiveness
– external factors out of the control of Acrylicool, such as a flash of lightning, electricity fall-out, natural disasters, etcetera.
– Acrylicool has not had the possibility to investigate the complaint and to eventually repair the deficiency.
– Products shipped out from within the Netherlands only come with 12-months warranty after delivery.
9.1. To return your Goods / Item the returns form needs to be filled in completely.
The returns form is delivered with your product or downloadable from our website. Returns reason and desired action must be included. We cannot process your return unless the reason is specified. The Product(s) need to be packed with the original packaging, including the original invoice, all materials and accessories.
Returns should be registered on https://acrylicool.shipping-portal.com/.
10. Personal information
10.1. Personal customer information is saved to and stored on WIX customer management system to process orders. Acrylicool will not use this information for internal marketing goals, such as sending mailings,
without the customer’s explicit consent. We will always comply with the Dutch Data Protection Act and subsequent legislation related to sensitive data and personal information.
11.1. The liability of Acrylicool regarding sale and delivery of Goods is explicitly limited to the warranty as described in article 8.
11.2. Acrylicool is not responsible for its provided (technical) advices, misprints in mailings, technical specifications which have been provided by suppliers and manufacturers, and uncontrollable bad quality of Goods.
11.3. For the rest, each responsibility of Acrylicool is restricted to the actual payed amount of the relevant invoice.
12. Terms of website use
12.1. We and our suppliers are the owners of the copyright, trademarks and all other intellectual property rights in the material and content of our website Acrylicool.
12.2. You are only allowed to use the material contained on this website for Your own personal and non- commercial use.
12.3. You agree not to intentionally misuse our website.
12.4. Our website may contain links to other websites unrelated to us. We are not responsible for the content or practices of these websites.
13. Information services
13.1. At its latest during the finishing of the agreement, these Conditions are offered by Acrylicool (non-)electronically. It is The Customer’s responsibility to print or save the Conditions.
13.2. Acrylicool provides the following information at its website:
– Registered address and the registration number at the Chamber of Commerce
– the most important Product specifications, such as the price
– the method of delivery and payment and the corresponding costs
– the address for handing in complaints, different than the address of the place of business
13.3. In case The Customer wants to dissolve or cancel the contract because of the fact that Acrylicool should not suffice its legal information duties, this procedure should be carried out in fourteen days after accepting the order.
13.4. We reserve the right to randomly monitor and record inbound and outbound calls.
14.1. These Conditions are based on NL legislation.
14.2. Disagreements will be solved in mutual consultation as much as possible.
14.3. Registered Number 67510469.
Registered Office: Zandzuigerstraat, ‘s-Hertogenbosch, 5222AH. Registered No. 67510469. VAT No: NL001749539B38.
15. Force Majeure
15.1. Acrylicool shall not be liable to The Customer or deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any obligations of Acrylicool in relation to its Goods, provided that the delay or failure was due to any cause beyond reasonable control of Acrylicool. Without prejudice to the generality of the abovementioned, the following shall be regarded as causes beyond reasonable control of Acrylicool: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental,
parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Acrylicool or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
16. Promotional offers
1. Promotional offers made through all channel/media including Acrylicool website www.Acrylicool.com, Electronic communication, Press ad, Market Place, Banners and Paid search, are subject to availability. E&OE. All trademarks are acknowledged All prices correct at time of release. All prices include VAT. All price subject to change without notice. All Deal of the week offers are valid for one week (7 days) from the release date. All 48hr deal offers are valid for 48hr from the release date. 24 Hour deals are valid for 24 hours.